Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner. Data center/ data hall floor support Log file review, general network health analysis Analyze and monitor the performance of the network using monitoring tools (SolarWinds NPM, NCM, IPAM, Net Flow, Ping Plotter, MIB, OID) Respond to network outages and wor

of the role This role supports the assigned team in attaining its quota and involves independent interaction with clients for general account management tasks and order fulfillment activities. Responsibilities Proactively support day to day Account Management activities to ensure client satisfaction. Demonstrate the competence to prioritize multiple tasks and double check