Trusted business advisor Serve as the primary compliance contact and trusted advisor to Payments leadership on compliance related matters and evaluate required escalation of those matters to Compliance leadership. Provide guidance and ongoing support to Payments on managing compliance risks and applying compliance requirements to new products and processes. Assist Payment

Orientation Program (First Week) At the enterprise level Design, communicate and measure a first five days new hire template which contains the themes, activities and recognition hiring managers use. Ensure each LOB has a new hire representative. Recognize and congratulate new hires. Organize new hire content and courses. Ensure quality and consistency. Act as a consultan

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Lead business incident management during customer and/or operations impacting events. Engage appropriate business, vendor, and/or technical teams for incident response. Assess incident impact/status and communicate to stakeholders. Develop and maintain incident playbooks, In conjunction with business and technology. Track and report on application health related to techno

Provide financial and wealth transfer strategies and solutions through the creation of sophisticated wealth plans for high net worth individuals. Coordinate with Wealth Planners to prepare deliverables for clients that include detailed analysis, observations and recommendations. Review client deliverables prepared by other wealth planning team members. Possess a knowledge

Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies. Represent client voice for user friendly and intuitive application design and requirements. Establish yourself as a subject matter expert for assigned applications and products. Create test plans, test scripts, coordinate and execute user acceptance

New Business Development and Cross Selling Generates new product relationships from new and existing Small Business clients, including but not limited to demand deposit/operating accounts, cash management and payments services, Business Loans, Business Lines of Credit, Commercial Real Estate Loans, SBA, and various other banking products and services. Regularly conduct in

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Manage and review all new accounts to ensure that we have received all the pertinent information for the account and its' related property. Responsible for creating Setup, Transfer and removal memos for each property. Responsible for coding of invoices and rental/owners draw payments then sending to Michigan for processing. Responsible for requesting tri annual and date o

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Design and implement automated marketing campaigns, e.g., awareness, lead nurturing, drip campaigns, and customer onboarding, to enhance the customer experience and drive customer retention. Plan, execute and monitor email marketing campaigns using Salesforce Marketing Cloud tools, including Email Studio, Automation Studio and Journey Builder. Create and optimize customer

Technology Management Develop, implement, and manage technology solutions and documentation to meet regulatory requirements. Utilize tools, such as Microsoft Access, SAS, Alteryx, Python, Power Apps and PowerAutomate, to ensure data is current, accessible, accurate, and usable for Manage vendor deliverables and coordinate implementation with technical team for the CRA Wiz

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor