Acara Solutions has an opening for a Warranty Field Technician for Alstom Transportation in Philadelphia, PA
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Job Description
Key accountabilities:
Apply strictly all Alstom and local EHS rules
Carry out Troubleshooting of Alstom products during Warranty period as well as Pre-warranty, Commissioning, Validation and Certification period including investigation and repair
Carry out Fleet check activities
Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, ...) incl. configuration data
Support specific technical investigations by Engineering or internal or external Supplier
Manage Troubleshooting team activities (if applicable)
Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable)
Support helpdesk activities (if required)
Implement Field Modifications (FM) (if required)
Contribute to Return of Experience (if required)
Payrate: 30$/hr
Shift: Monday to Friday 7AM-3PM - No weekends
Flexibility to support nights if it picks
Key Job Authorities and Dimensions:
Autonomous Troubleshooting
Filling of Defect Management data base
Application of EHS rules
Support and supervision of external supplier representatives (if required)
Team management (if applicable)
Performance measurements:
Achievement of contractual availability (milestone) targets
Characterization of K1S/K2/K3 issues on time
Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
Availability of configuration update data
Audit results (internal and external)
Customer satisfaction of technical expertise
Compliance with EHS rules and work-related processes