Primary Duties
* Develops plans based on customer specifications
* Provides rate quotes to clients
* Reviews processes and implements new procedures
* Assists teams in resolving Customs and carrier issues
* Maintains positive customer relationships
* Prepares and monitors various Customs compliance and broker management reports
* Trains, coaches, and supervises team members
* Manages Post Entry reviews and performs audits
* Utilizes understanding of the proper processes to resolve problems according to industry standards
* Monitors AP/AR discrepancies and addresses accounting issues
* Addresses disciplinary and performance issues and complaints as needed

Other Duties
* As required and assigned

Minimum Requirements
Experience
* Minimum 5 years relevant experience and/or training; or an equivalent combination of education and
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experience
* Minimum 2 years experience in a supervisory capacity
* Customs Broker License preferred
* Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Essential Skills
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical
procedures, or governmental regulations
* Ability to write reports, business correspondence, and procedure manuals
* Ability to effectively present information and respond to questions from groups of managers, clients,
customers, and the general public
* Ability to solve practical problems and deal with a variety of concrete variables in situations where
only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Environment
While performing the duties of this job, the employee is regularly required to use hands to finger,
handle, or feel. The employee frequently is required to stand, reach with hands and arms. The employee
is required to stand, walk, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to
50 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles, and can be
exposed to extreme heat and extreme cold including climates consistent with outside weather
conditions.

Disclaimer

1. The following statements are intended to describe the general nature and level of work being
performed. They are not intended to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered "Essential Functions" and have
been created by the standards of the Equal Employment Opportunity Commission (EEOC). The
standards of the Americans with Disabilities Act (1990) require that employees be able to
perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable
accommodations may be made to enable individuals with disabilities to perform the "Essential
Functions".